Tugas Softskill (TASK 2)

DIALOGUE ABOUT PRODUCT COMPLAIN

Kelompok:

ASMA UL HUSNA                         (21216138)

HAFSHAH KAMILA                      (23216156)

MAHESSA ALIA ROSALINE        (24216228)
SHEILLA FAKHRIYAH                  (26216989)

WILDA DINI RIASTUTI                  (27216645)

In a sunny morning, Alia had been prepared to go to school. Before leaving the school, Alia breakfast beforehand with his mother. Alia told her mother that she would attend the Kartini day and had to use batik shirt. So she had to buy batik shirt first because she did not have a batik shirt.

Alia             :"May (2)I ask money to buy batik shirt, mom? Because I should to attend Kartini days event at my school. "

Mrs. Alia    :"Where will you buy it?"

Alia           :"In(3) the Indah Busana Store."

Mrs. Alia    :"Okay. When do you want to(3) buy it? "(Mrs. Alia gives the money)

Alia             :"I’m going to buy it after school." (Taking money from her mother). "Thanks Mom."

When she arrived at the Indah Busana Store, Alia goes directly to the employees in the store.

Alia           :"Excuse me. I’m looking for batik shirt. Can (2) I get batik shirt here?”

Employee   :"Well, I'll show it."

Meanwhile, Alia meet her classmate at the store

Shakeela   :“Oh hi, Alia. What a surprise, i meet you here. Are you looking for batik for Kartini’s Day, too?

Alia           :“Hi, Shakeela. Yes, I haven’t got one, what about you?”

Shakeela     :“Me too, have you choosen yours?”

And then, the waiter shows the batik shirt, Alia rush choose shirt that she likes.

Alia             :“Right on time, I’m about to choose mine. I’ll take this one Miss. Can you please get me this shirt in size XL?"

Employee   :"OK. I'll look for that size. Wait a minute, please."

Shakeela    :“That is nice, and I will take this one. Can you please also get me this shirt in size L?”

Employee   :“Right away Miss”

After waiting a few minutes ...

Employee       :"Here the shirts, this one is for you (giving it to Alia) and this one for you miss."

Alia & Shakeela:“Thank you.”

Alia                  :"Okay. How much the price?"

Employee      :"The price is  Rp 75,000.00.”(Write a note payment to Alia). "This is the payment  note, please pay at(3) the cashier."

(Alia walking to the cashier)

Shakeela       :“You sure won’t to try it on first before you pay?”

Alia               :“It’s okay she got us the new one, I think it will be okay.”

Shakeela       :“Okay then, I’ll try it on in the fitting room, where are you going after this? I’ll have lunch at the mall later, wanna come?”

Alia               :“I actually in the middle of hurry, I’m sorry but i can’t. I should come home. Maybe next time?”

Shakeela       :“Its okay, see you next. Take care on your way home”

Alia               :“Thank you, see you.”

As soon as Alia gets home. Alia check the batik shirt she bought. But, the shirt she bought turned out to be torn. Then(1), Alia complained to her mother.

Alia          :"Mom, I just realized the shirt that i bought was torn!"

Mrs. Alia   :"Why get torn? Give to me, I’ll help you to check again."

Alia            : "I don’t know mom. I've had a look and it was torn. Should i have to return it? "

Mrs. Alia  :"Yes, you should. We should go to the store to complain. Don’t forget to(3) bring the note of payment."

When Alia and her mother had arrived at the Indah Busana Store...

Employee  : "What can I help ma'am?"

Mrs. Alia   :"I want to complain about my daughter shirt were purchased in this store."

Employee  : "I’m so sorry to hear that, what’s the problem?"

Mrs. Alia   :"There is a torn on this sleeve of shirt. "

Employee  :"May(2) I see ?"

 (Give Alia’s shirt at the store employees)

Mrs. Alia   :"I want refund. Why my daughter was given the torn shirt?"

Employee  :"Im sorry, I believe can’t do that. The rule on this store is, if there is item that not suitable(2) the money cannot be returned. Except(1), by(3) exchanging the item with(3) the other.”

Mrs. Alia   :"But I want the money returned. I want to buy it in other store than(1) I must exchanging it for other shirt in this store."

Employee  :"That’s can not ma'am, it's provisions."

Mrs. Alia   :"Please, call the owner of this store."

Employee   : (Call the store manager) "Hello Mrs. Dona, there is customer who want complain about the shirt that have been purchased, the customer wants a refund."

Mrs. Dona :"Please you explain if there are items that do not fit(2), the money will not be refunded, but can be exchanged for other item.”

Employee    :"I have described, but the customer still want to their money refunded."

Mrs. Dona   :"OK. I'm going to the store to talk."

After Ms. Dona arrived to the store, she went directly to the employees and customers.

Mrs. Dona   :"Can I help you ma'am?"

Mrs. Alia     :"My doughter bought a batik shirt here, but the shirt she bought was torn."

Mrs. Dona   :"Let me see it."

Mrs. Alia  :(Giving shirt bought by Alia) "I want the money returned, I don’t want to be exchanged with(3) other shirt."

Mrs. Dona :"We apologize in advance ma'am, the money already paid can’t be refunded. But, only be exchanged for other item."

Mrs. Alia  :"And then(1)what's the solution? I disappointed with(3) this store. Necessarily before the items are ready for sale, it should be checked in order to avoid damage to the product such as this."

Mrs. Dona   :"We are sorry for the errors and omissions of the performance of our store."

Mrs. Alia     :"What is the best solution for this?"

Mrs. Dona   :"Well, we will return the money. But only half of the price of that shirt."

Mrs. Alia     :"Ok. I agree."

Mrs. Dona   :"We apologize for any events that occur with the mother."

Mrs. Alia   :"OK. I'll forgive. I accept(1) that apology for the error. Hopefully this kind of thing does not happen to(3) other customers."

The Explanation:

Alia (Students from high school in Depok)

Mrs. Alia (Alia’s Mother)

Shakeela (Alia’s Friend)

Employees (Employee of Indah Busana Store)

Mrs. Dona (Manager of Indah Busana Store )

Commonly Misused Words (1)

·         Then and Than

·         Except and Accept

Confusingly Related Words (2)

·         May and Can

·         Fit and Suitable

Preposition (3)

·         At

·         In

·         To

·         By

·         With